Customer Support & FAQs

You can call us at 908-626-008 during normal business hours

  • 10am-7pm Tuesday through Saturday
  • 10am-5pm Sunday and Monday

If you call outside of our busines hours please leave a detailed message and we'll get back to you as soon as possible.  Email is the best way to get in touch. You can send us an email with our Contact Us form to the right

1 About The Shoppe
1.1 Who are you People?

We are just two people who were railroaded into starting a store because our rescued German Shepherd, Ranger, didn't want to eat anything when we first got him home. 

So now we do this. 

1.2 Who's Ranger?

Ranger, also known as Prince Jackass, Lex Luthor, and so many other names I can't list, is a German Shepherd Dog that we rescued after we lost our other two GSDs.  He is the "inspiration" for Pupcakes and Pawstries and our main tester when it comes to carrying products. 

 

1.3 Who's Tucker?

Tucker, also known as Wobble Butt, the Puppy, The Little Guy, etc, is a rescued Redbone Coonhoound that we rescued 2 years after we got Ranger. 

He's a loon. 

1.4 Where are you?

Our Shoppe is in Basking Ridge, NJ in Dewy Meadows Shopping Village.  Come by and see us. And bring the doggie, we love when the come in. Our physical address is 411 King George Road Basking Ridge, NJ 07920.

2 The Barkery
2.1 Do You Ship your homemade Barkery Items?

Right now we don't.  Since they are baked fresh we haven't figured out a good way to ship them all over the world yet.  But we are working on it.

2.2 What ingredients do you use?

We locally source as much of our meat as we can.  The rest of the ingredients you can see here.

Everything we use to bake for your doggies we use to bake for ourselves.

3 Payments
3.1 How do you process my credit card transactions?

We have entered into an agreement with Cayan LLC. We trust the privacy and security of our payment processor Cayan. You can learn more about them at their website.

3.2 How do you protect my credit card information?

The information you submit on our site is not saved anywhere on our servers. We don’t retain your credit card information. We have entered into an agreement where your information goes through our merchant service provider Cayan to the payment card networks for processing. You can learn more about our merchant service processor.

4 Returns
4.1 What is your Return Policy for Non Food Items

You can return non food items to the store with a Return Authorization form.  Contact us within 15 days of receiving your package and we can set up a return for you.  All items must be returned with the original packaging and tags and must be in resalable condition. 

4.2 What is your policy for Returning Food Items

The majority of our companies will take back food and treats if your doggie was not satisfied with it. If you would like to return a food item please request a Return Authorization form and we'll get back in touch with you as soon as possible.

5 Shipping
5.1 Shipping Costs

As you can see when you checkout you have the option to choose your method of shipping.  The costs are calculated at check out.

We charge you exactly the same thing we are charged for shipping.  So if we get a discount, you get a discount.

5.2 Shipping Times

For In Stock items

We will try to get things packed and shipped that same day they are ordered.  Sometimes that might not happen like if orders were place after 3pm.  Those will go out the next day.

With in store pick ups we will have orders ready within the hour except when they are placed after 6pm.  Those will be ready the next day.

For Back Ordered Items

Items that are not in stock and backordered will usually ship out with in the week of the order.  Depending on if our suppliers have them in stock and we get them in our weekly delivery.  Some items are shipped to us and they may take a bit longer.  We will keep you posted as to when we expect shipping your order out.

6 Local Delivery
6.1 You deliver?
6.2 Where do you deliver to?

Right now we are focusing on Somerset County, Morris County, Hunterdon County, and Warren County.  It is based on Zip Code so if you shipping address has a zip code that matched our list for Local Delivery it will show up in the shipping methods.

If you live in a town in one of those counties but it doesn't show up, send us an email with your zip code and we'll add it.  We might have missed it when we did the Zip Code list.

6.3 Only three days out of the week? Really?

Give us some credit.  We are a really small store. It's just me and one other person.  And we are just starting out with the delivery so its baby steps.

6.4 Who does the Deliveries?

This isn't an Uber for dog food.  Right now your order will be delivered by the owner in his Jeep.  As we grow it will be our trucks with our employees. 

6.5 Why an order minimum of $50?

We would love to be able to hop in the Jeep and drop off a bag of your favorite dogs treats but it just wouldn't be feasible. So $50 is a good place to start.  It is approximately one medium sized bag of food really when you think about it. 

Eventually, We hope that we have trucks on the road all the time that we can lower the minimum order and even offer same day service.  

6.6 Do you have an App?

Right now we don't but we are looking into it.  We want to make it really easy for local customers to get food and treats for their dogs.  But it is really easy to order form this site.  Try it.

Contact us
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